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In case the product you’ve received does not meet your expectation, please let us know within 24 hours of receiving the product. We’ll be happy to replace the product at no additional charge, provided that the product has been kept in the correct storage requirements as outlined below: 
Kashew products are artisanal, small-batch-produced, fresh, and fermented, made without added preservatives, and are therefore temperature sensitive. Given the nature of our products, it is very important for you to follow our specific guidelines for each item in our Product Storage Guide. Generally, all Kashew Products including Kashew Fresh, Aged, Kream, Pesto, Milk, Yogurt, and other dairy alternatives, should always be kept in a cold fridge between 0-4 degrees Celsius. Each product has a specific best before date printed on the product itself. After this date, the product can still be safely consumed, however, it may lose its freshness.